Refund Policy

1. General Refund Policy

Object Remover operates on a digital credit-based system. Once credits are delivered to your account and the service is activated, we generally do not issue refunds. This policy applies to both:

• Subscription Plans: Monthly recurring credits with auto-renewal
• One-Time Credit Purchases: Pay-as-you-go credit packs

By completing a purchase, you acknowledge that you have read and accept the terms and conditions of this refund policy.

2. When Refunds ARE Accepted

We will accept refund requests ONLY in the following circumstances:

2.1 System Errors or Bugs

• Technical failures that prevent you from using the service
• System bugs that result in loss of credits without service delivery
• Critical errors that make core features completely unavailable
• Platform malfunctions causing incorrect credit deductions

2.2 Duplicate or Unauthorized Charges

• Duplicate charges due to payment processing errors
• Unauthorized transactions on your account
• Billing errors resulting in incorrect charge amounts
• Accidental purchases due to technical glitches

2.3 24-Hour Initial Purchase Window

Important Conditions:

• Applies ONLY to the initial payment with a new account
• Does NOT include subscription renewals
• Does NOT include plan upgrades or additional purchases
• Does NOT include repurchases after previous refunds
• Request must be submitted within 24 hours of payment
• You must provide thorough and supported reasons

3. When Refunds Are NOT Available

We do not issue refunds in the following situations:

3.1 Change of Mind or Lack of Usage

• Simply deciding you no longer want the service
• Not using purchased credits or subscription benefits
• Finding an alternative service after purchase
• General dissatisfaction without specific technical issues

3.2 Credits Already Consumed

• Credits used for image processing
• Partially used credit packages
• Subscription credits utilized during the billing period
• Services already rendered and delivered

3.3 User Error or Misunderstanding

• Misunderstanding of features or capabilities
• Incorrect usage of the platform
• Failure to read documentation or instructions
• Not meeting your specific (unrealistic) expectations

3.4 Subscription Renewals and Upgrades

• Automatic subscription renewals
• Plan upgrades or downgrades
• Additional credit purchases after initial purchase
• Forgotten subscription cancellations

3.5 Account Violations

• Account suspension due to Terms of Service violations
• Abusive behavior or fraudulent activity
• Violation of Acceptable Use Policy
• Account termination for cause

3.6 Late Requests

• Refund requests submitted after the 24-hour window (for initial purchases)
• Requests for services purchased more than 30 days ago
• Delayed complaints without valid justification

4. Subscription-Specific Terms

4.1 Auto-Renewal

Your subscription automatically renews at the end of each billing period unless you cancel before the renewal date. You authorize us to store your payment method and automatically charge it for renewals.

4.2 Cancellation Process

You may cancel your subscription at any time through:

• Profile → My Plan → "Cancel Subscription"
• Contacting customer support via email
• Using the chat support feature in your account

Important: Cancellation takes effect at the end of your current billing period. You will retain access to subscription benefits until that time, but no refund will be issued for the remaining period.

4.3 Credit Rollover

For subscription plans:

• Unused credits automatically roll over to the next month
• Credits are forfeited upon subscription cancellation
• Rolled-over credits expire when subscription ends

5. How to Request a Refund

Step 1: Contact Customer Support

Submit a refund request through our Contact Page

Include the following information:

• Your account email address
• Order number or transaction ID
• Date and time of purchase
• Detailed explanation of the reason for refund
• Supporting screenshots or documentation (if applicable)
• Description of troubleshooting steps already attempted

Step 2: Review Process

Our support team will:

• Acknowledge your request within 24-48 hours
• Review your eligibility based on this policy
• Verify the transaction details and account status
• Request additional information if needed
• Attempt to resolve technical issues before processing refund

Step 3: Decision and Processing

• Decision Timeline: Within 5 business days
• Approval Notification: Via email
• Refund Method: Original payment method
• Processing Time: 5-10 business days
• Bank Processing: Additional 3-5 business days may apply

6. Refund Processing Details

6.1 Payment Method

Refunds are issued to your original payment method:

• Credit/Debit Cards: 5-10 business days
• Digital Wallets: 3-7 business days
• Bank Transfers: 7-14 business days

If your original payment method is no longer valid, please contact support for alternative arrangements.

6.2 Partial Refunds

In certain cases, we may offer partial refunds:

• For unused credits in credit packs
• Pro-rated for extended service outages
• As compensation for significant quality issues

6.3 Alternative Resolutions

Instead of a monetary refund, we may offer:

• Account Credits: Bonus credits for future use
• Plan Upgrade: Free upgrade to a higher tier
• Service Extension: Extended subscription period
• Technical Support: Priority assistance to resolve issues

7. Chargebacks and Payment Disputes

7.1 Our Policy

We take chargebacks seriously. Before initiating a chargeback with your payment provider, please:

• Contact our support team to resolve the issue
• Allow 5 business days for us to investigate
• Provide opportunity for amicable resolution

7.2 Consequences of Chargebacks

• Immediate suspension of account access
• Loss of all credits and subscription benefits
• Permanent account termination for fraudulent chargebacks
• Addition to internal fraud prevention lists

7.3 Fraudulent Chargebacks

We reserve the right to:

• Contest fraudulent chargebacks with payment providers
• Pursue legal action for chargeback fraud
• Report fraudulent activity to relevant authorities
• Seek recovery of chargeback fees and legal costs

8. Special Circumstances

8.1 Technical Outages

For extended service disruptions (>72 hours):

• Pro-rated credit refunds for subscriptions
• Service extensions as compensation
• Bonus credits for inconvenience

8.2 Promotional Purchases

• Refunds issued at the discounted price paid
• May have different refund terms specified in promotion
• Bundle deals refunded proportionally

8.3 Account Security Issues

• Unauthorized access refunds handled case-by-case
• Requires proof of security breach
• Must be reported within 48 hours of discovery

9. Consumer Rights

This refund policy does not affect your statutory rights as a consumer under applicable law. If you are a consumer in the European Union, United Kingdom, Australia, or other jurisdictions with consumer protection laws, you may have additional rights including:

• Right to withdraw within cooling-off period (where applicable)
• Right to refund for defective digital services
• Right to remedy, repair, or replacement
• Right to compensation for losses

Please contact support to discuss your specific consumer rights.

10. Policy Updates

We reserve the right to modify this refund policy at any time. Changes will be:

• Posted on this page with an updated "Last Updated" date
• Communicated via email for significant changes
• Applied to purchases made after the effective date
• Honored under previous terms for existing purchases

Continued use of our service after policy changes constitutes acceptance of the modified refund policy.

11. Contact Information

For refund requests, questions, or concerns about this policy, please contact us: